FAQ
Frequently Asked Questions
How does payment work?
We accept bank transfers and Mobile Money payments (Orange Money, MVola). After your order, you receive payment instructions and send a proof that we validate manually.
What are the delivery times?
Times vary by country: 2-5 business days for Madagascar, 5-10 days for Africa, and 7-15 days for Europe and the rest of the world.
Will I receive a receipt for my donation?
Yes: a numbered donation confirmation is emailed once our treasurer validates your payment. It does not currently give rise to a tax deduction.
How can I track my order?
Log in to your account to see the status of your orders. You also receive emails at each important step.
Are the products ethical?
Absolutely! All our products are ethically made, with sustainable materials and respect for workers.